Frequently Asked Questions
Here is a list of frequently asked questions to assist you.
You may also contact a Product Consultant by calling 1-800-561-6677. To facilitate inquiries our Consultants can service you in English, Spanish, or French. Or email and we’ll promptly reply.
- Can I receive product samples?
- Can products with different designs be combined for quantity discounts?
- Can I have a message printed on my products?
- Is personalization included in the product price?
- Can you print my company logo?
- Can you print a custom map on my products?
- Can you send me a proof before you print my product?
- Are all Sharper Cards products available online?
- How do I place an order?
- Do I need to create a website account to order?
- I have set up my website account, can I modify it?
- What can I do if I forget the user name or password for my website account?
- I entered my promo code, why hasn't my order total changed?
- What if I find lower pricing with another company?
- How do I pay for my order?
- How much will shipping cost?
- How long before I receive my order?
- What if I am not satisfied with my order?
- How do I reorder?
- Can you provide me with a Sharper Cards logo from your library electronically?
- Can you provide me with product images electronically?
- Do you offer a custom printing service?
Can I receive product samples?
We will send you a sample of most of our products, along with a current catalog. To order online go to the Catalogs/Samples link on our website and complete the required fields. You may call us at 1-800-561-6677 and one of our friendly Product Consultants will be happy to assist you.
Can products with different designs be combined for quantity discounts?
To save our customers money, price breaks are available on most Sharper Cards products depending on quantity purchased. Designs may be mixed and matched when using the same personalization.
Can I have a message printed on my products?
You can personalize with your own message or choose from our extensive library of messages, available in English, Spanish or French. We'll print either on the back or inside of the card free. To view our complete library of messages please visit Messages.
Is personalization included in the product price?
Personalization on all of our products is free. We also offer several additional service features that allow you to customize your products. Visit Free Personalization Options to find out more.
Can you print my company logo?
Our expert team of graphic designers can add your custom logo to most of our products for a one-time set-up fee of $45 per logo, including a free proof. Once your logo is on file, use it again at no additional charge. For complete details, visit Additional Options.
Don't have a logo?
We offer a wide selection of contemporary logos which you can add for free. To view our complete library of logos please visit Logos.
Can you print a custom map on my products?
Our graphic designers can create a custom map of your new location for a one-time set-up fee of $45 per map, including a free proof. Once your map is on file, use it again at no additional charge. For complete details visit Additional Options.
Can you send me a proof before you print my product?
Ensure our graphic designers create your personalization exactly as you have intended by requesting a proof when you place your order. Proofs will be sent by email, fax or first class mail.
Are all Sharper Cards products available online?
Yes, our entire product offering is available online. Our website provides several easy ways of searching for products. Use the left navigation bar and drop down menus while browsing to customize your search results.
How do I place an order?
Just select one of these easy ways to order:
- Online through our website.
- By phone, 1-800-561-6677. Monday to Friday 5:00 am to 5:00 pm PST (8:00 am to 8:00 pm EST).
- By fax, 1-888-251-4454. 24 hours a day.
- By mail, complete the handy order form in the catalog and mail to the address detailed on the form. Need an order form? To download click here.
Do I need to create a website account to order?
You can browse our website without creating an account. However, the first time you order online you will need to create a web account. Our site uses details from your account like personalization, shipping address, etc., to streamline ordering and make shopping easier for you.
I have set up my website account, can I modify it?
Once you are logged in to your account, you can change or update information by clicking the My Account link at the top of the page. Use this feature to change your phone number, shipping address, personalization information, etc.
What can I do if I forget the user name or password for my website account?
If you are an existing web customer and have set up an account, we can email you your password. Just go to the Log In page of the site and click on Forgot Your Password? You will be prompted to enter the email address used when you created your account. We'll then quickly send you an email with your password.
I entered my promo code, why hasn't my order total changed?
Promo codes are applied after we have received your order and have verified the code for eligibility. To qualify, please inform us of a promo code when you place your order. Discount offers are applied to the pricing of qualifying products, and promo codes with a minimum purchase amount requirement are based on merchandise total only (excluding taxes and shipping).
What if I find lower pricing with another company?
Should you find a lower advertised price anywhere, we'll match it! Simply email or fax us confirmation of the competitive offer and we'll apply it to your order.
How do I pay for my order?
If you wish to prepay, we accept Visa, MasterCard, American Express, money orders and checks. Or, if you prefer to be billed, we’ll extend a $1000 credit limit on first time orders, net 30 days.
How much will shipping cost?
|Merchandise Total||Shipping Charge*|
|Up to $50.00||$9.50|
|$51.00 - $200.00||$12.95|
|$201.00 - $500.00||$18.95|
* Air Shipping by UPS Air - additional $45.00.
* Alaska and Hawaii subject to an additional $15 surcharge.
* Advertised shipping rates apply to Canada and the United States only. International shipping available upon request, please inquire.
How long before I receive my order?
Most products are printed in two business days or earlier, and then shipped via UPS. Customers can expect to receive their shipments within five to seven business days of ordering. When your order has shipped, we will send you an email with your UPS tracking number. Simply provide your email address when you place your order.
Need it faster? To receive your order within two business days, choose UPS Air for an additional $15.
Some products and services may require additional time. Product Consultants will provide confirmation of anticipated delivery time when you place your order.
What if I am not satisfied with my order?
We want you to be delighted with your purchase. So, if any product you order from Sharper Cards fails to meet your expectations you may return it for a prompt exchange, credit or refund.
How do I reorder?
Our computer system keeps a historic record of all products you have ordered as well as the quantity and personalization details. We also electronically store your company logo. Reordering is easy; just call or email us and we can quickly answer any questions you may have relating to previous purchases.
Can you provide me with a Sharper Cards logo from your library electronically?
Due to copyright restrictions, we are not able to provide electronic versions of our logos. Our graphic artists can however design a custom logo based upon your specifications. You can then use this logo on any product and we will waive the $45 one-time set-up fee. We can also provide an electronic version of your custom logo by email or on a CD. Graphic design fees for custom logos are charged at $60 per hour.
Can you provide me with product images electronically?
Due to copyright restrictions, we are not able to provide electronic versions of our product images. However, we can recommend the following websites where photographs and illustrations can be purchased:
Do you offer a custom printing service?
Our expert team of graphic designers can create a unique and memorable look to promote your practice or business. Our Custom Creations™ service is ideal for custom designing and printing a wide variety of communication and promotional products. Visit Custom Creations™ to learn more.
We value your business and take your personal privacy seriously. Our business practices comply with the personal information laws enacted in both the United States and Canada. Visit Privacy & Security to learn more about our privacy principles and policies for collecting, using and securing personal information.